Once your order has been confirmed, you'll receive an email confirmation with your order number. Please refer to that order number for any related inquiries. Once your order has shipped, you'll receive a shipping confirmation email with your tracking information. 

Please keep in mind these time frames are just estimates. Once your order ships, it is in the care of the carrier. Unfortunately we can't control unforeseen delays on their behalf, or due to Odin's wrath.

If you have additional questions about our shipping estimations or policies, please send all inquiries to 


Every order requires an estimated 1 business day pack + process time.


Estimated Transit Times

Standard Shipping (USPS) - Free

2-6 business days 

Priority Shipping (UPS, NO P.O. BOXES) - $15                                                      

1-3 business days

Standard International Shipping - Price Varies By Country

21-30 business days

 *Please note that international customs and import fees are the buyer's responsibility.



Orders are shipped from beautiful sunny Florida.


No, unfortunately we don't offer custom designs or sizing. We like to extensively test all designs with materials available in order to ensure utmost quality and durability.

No, we want to make sure you get your ring as quickly as possible. Additionally, we would not be able to offer exchanges or returns on custom engraved pieces.

If you do want your ring engraved once your Thorum ring arrives (metal materials only), many local jewelers will offer custom engraving for varying fees. 

We offer hassle-free exchanges for any reason for a nominal $25 restocking fee. This includes return shipping, repackaging, restocking labor, sanitizing, and hand-polishing. Two exchanges are permitted per ring purchase.

Feel free to keep the silicone ring your original package includes, otherwise please include it in your exchange and we’ll ensure to swap it out for the appropriate size. 

This is our exchange process: 

1. Start by initiating your exchange here.

2. Wait for your new ring to arrive in the mail.

3. Package up the ring that does not fit and ship it back with the return label we will provide you.

4. Enjoy your new ring!

Exchanges must be initiated within 2 weeks from the delivery date of original order.

Absolutely, we do offer an extended return/exchange policy for proposals. Please email our team before starting your return or exchange so that you can let us know in advance.

Extended policy offers 90 days for exchanges and 60 days for returns.

We want to ensure each customer is 100% satisfied with their ring purchase. If there is anything our helpful team can assist with, please reach out to them before initiating a return. 

 We also offer the option of ring exchanges if you find that it’s the design you’re not loving. 

If you are certain you’d like to return your ring, we offer easy returns for a $25 restocking fee. This allows us to process your return inventory and sanitize and hand-polish your ring upon return. Return shipping cost is at the responsibility of the customer. 


Our warehouse team is working diligently to ensure quick shipping on each ring. We strive to package and ship your orders within 1-2 business days of receiving your order. 

Please visit our shipping page for shipping time estimations. 

We offer a free printable ring sizer for quick sizing, or we offer a more accurate jeweler-grade reusable plastic sizer here for just $10. 

Visit our sizing guide for more info on how our rings may fit your hand. 

Yes! Each ring comes with a 1-year, no questions asked warranty. We will replace your ring once per original purchase.

To claim your warranty, please visit this page. If you need help locating your original order number, please email our customer service team who is happy to help.

Need to ask us something else?

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.