Frequently Asked Questions

Unfortunately we don't offer engraving, but once you find your perfect fit you're welcome to bring your ring to a local artisan or jeweler who might provide this service.

No, all of Caleb's designs you see on our site come as-is.

No, but we do offer half and whole sizing. With the way our comfort fit rings fit, most customers don't have an issue finding a size that firts perfectly. If you think you need help finding the perfect size, feel free to shoot us an email and our team would be happy to help.

Comfort Fit sizing simply put, means that the interior of the ring is domed. The outer edges of the ring are slightly more loose than the middle to leave room for the natural movement of your finger. Read more about Comfort Fit sizing here.

Have no fear! We have a seamless exchange process that you can start here.

We're always happy to help you with an [exchange] if you're interested in something else. If you still want to proceed with a return, you can start one here.

Please email our customer service team and we'll get a replacement out to you right away!

We honor exchanges 30 days from the original delivery date for a $25 restocking fee. If it is a gift and you let us know ahead of time, we're happy to extend the policy to 90 days. You can read the full policy here.

All retuns must be initiated within 30 days from the delivery date. There is a $25 restocking fee for ring and watch returns. There is a $10 restocking fee for necklaces. To review our full policy or to initiate a return, click here.

Absolutely! Every Thorum product is backed by our no questions asked Lifetime Warranty. To read the full warranty details, click here.

Please allow 2-3 business days for our team to process your return. The $25 restocking fee will automatically be deducted from your refund.

Please note that all shipping times listed (domestic and international) are only estimates. Please review our Shipping Guide for a more information.

Since each ring is made with different materials, aftercare may vary depending on your ring design. Please take a look at our Care Guide for a more detailed look.

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