We offer hassle-free exchanges for any reason for a nominal $25 restocking fee. This includes your return shipping, the cost to ship the new ring, repackaging, restocking labor, sanitizing, and hand-polishing.
Feel free to keep the silicone ring your original package includes, otherwise please include it in your exchange and we’ll ensure to swap it out for the appropriate size.
This is our exchange process:
1. Start by initiating your exchange by completing the purchase.
2. Wait for your new ring to arrive in the mail.
3. Package up the ring that does not fit and ship it back with the return label we will provide you.
4. Enjoy your new ring!
Original exchanges must be initiated within 30 days from the delivery date of original order. Subsequent exchanges must be initiated within 7 days of receiving the exchange.
The Thorum lifetime warranty protects you against everything and anything you can think of. We get it, we're people too and life happens so we want to make sure your investment is protected.
We'll replace your original purchase one time with the same exact design as long as we still have it available. If we no longer have that design available, you're welcome to select any ring that is the same value (or less) than your original Thorum ring.